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1. What types of cookies do you offer?
We specialize in custom decorated shortbread cookies that balance sweetness perfectly. Our cookies are designed for various events such as weddings, baby showers, birthdays, and corporate events.

2. How can I place an order?
You can place an order by visiting our Order Page and filling out the consultation form. We'll get back to you promptly to discuss your order details.

3. How far in advance should I place my order?
For best availability, we recommend placing your order at least 2-3 weeks in advance. During peak seasons and holidays, we suggest ordering even earlier to ensure your spot.

4. What is the minimum order quantity?
Our minimum order quantity is 1 dozen cookies. For highly detailed and elaborate design orders, the minimum order is 2 dozen cookies.

5. Do you offer delivery or shipping?
As a Cottage Law bakery, we are unable to ship at this time. Our delivery options include:
- Central Point: Free delivery or pickup
- White City, Medford, Gold Hill: $7
- Shady Cove, Ashland, Grants Pass: $15

6. Can you accommodate dietary restrictions?
We do offer gluten-free cookies, but no other dietary alternatives. Please let us know during the consultation if you need gluten-free options.

7. How do you price your custom cookies?
Our pricing varies based on the complexity of the design, the number of colors, and any additional elements like metallics or custom shapes. Please visit our Pricing Page for more information or contact us for a quote.

8. Do you require a deposit for orders?
Yes, we require a 50% deposit at the time of booking to secure your order. The remaining balance is due upon delivery or pickup.

9. Can I request a specific design or theme for my cookies?
Absolutely! We love creating custom designs that match your event's theme. Please provide us with any inspiration or specific requests when you fill out the consultation form.

10. How should I store my cookies?
To ensure freshness, keep your cookies in an airtight container at room temperature. They typically stay fresh for up to one week. For longer storage, you can freeze the cookies in an airtight container for up to 3 months. A detailed cookie care card is provided with every order.

11. Do you offer cookie decorating classes or workshops?
Yes, we occasionally offer cookie decorating classes and workshops. The minimum number of participants is 6. Follow us on Instagram or Facebook for announcements and updates on upcoming events.

12. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and Venmo. Full payment details will be provided upon confirmation of your order.

13. Can I see examples of your previous work?
Absolutely! Check out our Instagram for photos of our latest cookie creations.

14. What is your cancellation policy?
We understand that unforeseen circumstances happen. Deposits are non-refundable. A refund for any balance paid beyond the deposit is available for cancellations that occur 5 or more days prior to delivery. Cancellations after that cannot be refunded, but the non-deposit amount paid can be credited toward a future order.

15. Do you offer corporate or bulk orders?
Yes, we can accommodate corporate and bulk orders for events, holidays, and special promotions. Please contact us directly to discuss your needs and receive a custom quote.

FAQ - Frequently Asked Questions

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